Remote assistance
and Support

In order to facilitate our discussions we invite you to follow the steps below in case of remote assistance, hardware support
or manuals download.
Remote assistance
Thanks to the TeamViewer QS software.
Download the executable
Open the executable
Contact the support service at
+33 4 38 37 29 00
Communicate the TeamViewer identifiers
Hardware support
Thanks to the RMA form.
Download the form
Fill in the required fields
Send the form to service@surgimedia.com
Wait for the answer of the support service
Operating Light Control - Interface
Download the Instructions for useTélécharger la Notice d'utilisation
Assistance à distance
A l’aide du logiciel Teamviewer QS.
Télécharger l'exécutable
Ouvrir l'éxecutable
Contacter le service support
Communiquer les identifiants Teamviewer
Support matériel
A l'aide du formulaire RMA.
Télécharger le formulaire
Remplissez les champs requis
Envoyez le formulaire à support@surgimedia.com
Attendez le retour du service support
Contrôle de l'éclairage opératoire - Interface